"I try to constantly remind my team of the big picture—and how their work ladders up to something bigger than the task at hand. It can be seriously inspiring."
"The best leaders go out into the world and see—rituals, symbols, gaps in experiences. Through seeing, leaders expand the team's ability to believe in new possibilities."
"If you think of all the famous leaders in the world, they have always pushed people beyond the current boundary—to a future state, to something new, to something more exciting (even if uncomfortable initially)."
"I try to unpack some of the hesitation, while trying to reframe the conversation. Why should we aim lower? Let's talk about why it didn't work."
"The number one tool for stoking optimism is communication... having clear goals that everyone understands helps provide a framework for communicating progress."
"When you have your moments of doubt and it shows (and it will), be transparent. Help your team understand how you're feeling and how you're working through it."
"In a time of uncertainty and fear, don't put your head down. Don't be a turtle and hole up in your shell hoping no one will see you. Rise, and take others with you."
"I try to maintain an environment where failure is acceptable so the team isn't gripped with fear or inaction. Beyond that, I often remind the team, 'If not us, then who?'"